1. About us
This website is operated by Sarah McKelvey, known professionally as Sarah Zelvey, trading as Hugs for Your Jugs.
Business and correspondence address:
[FULL ADDRESS]
Email: support@hugsforyourjugs.com
In these terms, “we”, “us” and “our” refer to the person identified above. “You” and “your” refer to the person purchasing or using our digital products, software or memberships.
2. About these terms
These terms apply to the purchase and use of digital sewing patterns, automatic pattern-alteration software and memberships supplied through the Hugs for Your Jugs website.
Please read them before placing an order. By placing an order and agreeing to these terms at checkout, you agree to be bound by them.
The following policies also apply:
- our Privacy Policy; and
- our Cookie Policy.
If a product page contains specific terms that differ from these general terms, the product-specific information will apply to that purchase.
If a membership page contains specific terms about the content, price, billing period or access included in that membership, the membership-specific information will also form part of the contract.
Courses, consultations and other services may be subject to additional terms shown before purchase.
3. Our digital products
Our sewing patterns are supplied as digital content. No physical product will be posted unless the product page expressly states otherwise.
Each product page, together with any freely accessible product-information PDF linked from that page, describes the pattern’s main characteristics. This may include its sizing, design options, included files, printing requirements, materials and relevant software or compatibility information.
Please review the product page and the linked product-information PDF before ordering to ensure that the pattern is suitable for your needs.
The product description and the version of any linked product-information PDF available when you place your order form part of the contract between us.
4. Placing an order
Before submitting your order, you will have an opportunity to review and correct the information provided.
To purchase a pattern for immediate download, you must agree to these Terms and provide the required consent to immediate digital supply.
Your order is accepted, and a contract is formed, when payment has been accepted and we send your order confirmation making the digital content available.
We may decline an order before accepting it where payment cannot be authorised, there is an obvious pricing or listing error, we reasonably suspect fraud or unlawful activity, or we have reasonable grounds to believe that the order is connected with an existing or intended material breach of our pattern licence.
If payment has been taken for an order that we do not accept, it will be refunded.
5. Prices and payment
Prices are displayed on the website before you place an order.
The total amount payable, including any tax that we are required to collect, will be displayed before you confirm payment.
Available payment methods are shown at checkout. Payments may be processed by an external payment provider. We do not normally receive or store your complete payment-card details.
You confirm that you are authorised to use the payment method submitted with your order.
6. Delivery and access
Digital patterns are normally made available immediately after successful payment through:
- a link in the order-confirmation email;
- the downloads section of your customer account; or
- both methods.
Technical, security or payment-verification issues may occasionally delay access. Contact us at support@hugsforyourjugs.com if your order is confirmed but you cannot access the files.
Downloads will remain available through your customer account without a fixed expiry date, while the website and your account remain available.
You should download and securely store a backup copy of your files. You are responsible for maintaining access to the email account and customer account used for the purchase.
7. Immediate supply and cancellation rights
Our digital patterns are supplied immediately after payment. Under UK law, the 14-day cancellation right for digital content ends when you expressly consent to immediate supply and acknowledge that the right will be lost.
You will be asked to provide that consent and acknowledgement before access to the files is given.
This means that after access has begun, you will not be entitled to cancel merely because you have changed your mind, selected the wrong size or no longer wish to use the pattern.
Your consent and acknowledgement will be recorded with your order and confirmed in the order-confirmation email.
If we provide access without first obtaining the required consent and acknowledgement, your statutory cancellation rights may continue.
This does not affect your rights if the files are faulty, misdescribed or not supplied correctly.
Customers outside the United Kingdom may have additional mandatory rights under the laws that apply to them. These Terms do not limit those rights.
8. Faulty or misdescribed digital content
Your loss of the change-of-mind cancellation right does not affect your statutory rights.
Digital content supplied to consumers must be:
- of satisfactory quality;
- fit for any particular purpose made known and agreed before purchase; and
- as described.
Contact us at support@hugsforyourjugs.com if:
- a file is corrupt or incomplete;
- the supplied files materially differ from the product description;
- an advertised file or size is missing;
- you cannot access the content because of a problem within our control; or
- you believe the digital content otherwise fails to meet your statutory rights.
We may first attempt to correct the problem by providing a replacement or corrected file. Where the problem cannot be corrected within a reasonable time and without significant inconvenience, you may be entitled to another statutory remedy.
Nothing in these terms excludes or restricts rights that cannot lawfully be excluded.
9. Fit Sessions
Each Fit Session service page explains what is included and any information you will need to provide. The service description available when you order forms part of the contract between us.
Advice is based on the information available. Bra fitting and making may require several attempts, and no particular result is guaranteed.
If you believe we have made an error, please contact us so that we can review and correct the advice where appropriate. Once advice has been provided, a refund will not normally be given solely because the result was not as hoped or further fitting work is needed.
Cancelling or rescheduling an appointment
You may cancel or reschedule an appointment without charge by giving us at least 24 hours’ notice before its scheduled start time. If you cancel, you will receive a full refund for that appointment.
If you cancel or request to reschedule with less than 24 hours’ notice, we will retain 50% of the affected appointment’s value. The remaining amount may be refunded or, if you are rescheduling, applied towards a replacement appointment. In exceptional circumstances we may have to reschedule an appointment at late notice – please understand that I suffer from chronic illness, the symptoms of which can fluctuate which may affect my ability to attend a video call. You will receive a refund for the cancelled appointment and the option to cancel any future appointments for a refund if desired, or the option to reschedule.
For services containing multiple appointments, the cancellation charge applies only to the affected appointment, not the full service price. Unless stated otherwise on the service page, the appointment’s value will be calculated by dividing the service price by the number of appointments included.
We may waive the late-cancellation charge in exceptional circumstances, or as accommodation for disability or chronic illness (please let us know during/after bookng if this is required).
Missed and late appointments
If you do not attend an appointment and have not contacted us beforehand, it will be treated as a late cancellation and we will retain 50% of the affected appointment’s value.
If you join late, we will try to provide the service during the remaining appointment time, but the appointment will still finish at its scheduled time. No partial refund will normally be provided for time missed because of late arrival.
Nothing in this section affects your statutory rights.
10. Refunds
Refunds relating to Fit Sessions are dealt with in section 9.
For digital products, once immediate supply has begun following your express consent and acknowledgement, refunds are not normally provided for:
- changing your mind;
- purchasing the wrong size or pattern;
- failing to read the product description;
- deciding not to make the garment;
- difficulties caused solely by incorrect printing settings;
- incompatibility that was clearly disclosed before purchase; or
- dissatisfaction with fit where the pattern itself is not faulty or misdescribed.
This does not restrict your rights where the digital content is faulty, materially misdescribed or not supplied correctly.
We may provide a discretionary refund in exceptional circumstances, including an accidental duplicate purchase. A discretionary refund in one case does not create an obligation to provide the same outcome in another case.
11. Pattern licence
Copyright and all other intellectual-property rights in our patterns, instructions, illustrations, diagrams, photographs, branding and associated materials belong to us or to the relevant identified rights holder.
Buying a pattern does not transfer its copyright to you. It gives you a limited, non-exclusive, non-transferable licence to use the supplied files in accordance with these terms.
Unless the product page expressly states otherwise, you may:
- download the files to your own devices;
- retain a reasonable number of backup copies;
- print reasonable copies for your own permitted use;
- make alterations to your copy for your own permitted use;
- send the files to a printing service solely so that it can print them for you; and
- use the pattern to make garments for yourself or as gifts.
A printing service must not retain, reuse, sell or distribute the files after completing your print order.
12. Prohibited use of digital products
You must not, without our prior written permission:
- share, lend or transfer the digital files to another person;
- email or message the files to friends, customers, students or sewing-group members;
- upload the files to a website, cloud folder, social-media group, forum or file-sharing service;
- sell, sublicense, rent or redistribute the files;
- reproduce or distribute the instructions, pattern pieces, diagrams or illustrations;
- remove or obscure copyright, trade-mark or ownership notices;
- distribute an altered, traced, translated, graded or adapted version of the pattern;
- use the files as teaching materials in a paid class or workshop without prior authorisation;
- purchase one copy for use by multiple students, employees or customers; or
- use the files to create another pattern for sale or distribution.
Each person who requires their own copy must purchase or otherwise lawfully obtain their own licence.
13. Licence breaches and suspension of access
If we have reasonable evidence that you have materially breached the pattern licence or these Terms, we may temporarily suspend access to your account and downloads while we investigate.
Where practical, we will explain the reason and give you an opportunity to respond, unless immediate action is reasonably necessary to prevent continuing unauthorised distribution, fraud or a security risk.
If a serious or repeated breach is confirmed, we may terminate the affected licence, suspend account or download access, require the unauthorised use to stop and take appropriate action to protect our intellectual-property rights.
If a material breach is not established, we will restore access as soon as reasonably practicable.
A confirmed licence breach does not normally entitle you to a refund. This does not affect your statutory rights.
14. Sale of finished garments
The standard purchase is for personal and gift use only. A separate commercial licence is required to sell garments made from the pattern or use it as part of a paid sewing, fitting or manufacturing service.
Contact sarah@hugsforyourjugs.com for a licensing agreement.
15. Automatic pattern-alteration software
Some pattern purchases or memberships may include access to software that creates an altered pattern file using the size, measurements and options entered by you.
The relevant product or membership page will state:
- which tools are included;
- the supported inputs;
- the filetypes produced; and
- how long access lasts;
Software access:
- Different tools have different access conditions, as stated on the relevant page. Tools relating to a specific pattern are included with the relevant pattern purchase.
Access period:
Indefinitely, while the website and your account remain available.
Usage or generation limits:
No fixed limit applies to reasonable personal use. We may review unusually high or automated usage where we reasonably suspect misuse or a breach of the pattern licence.
You are responsible for entering accurate information, using supported values and selecting the intended options.
The software performs only the alteration described on the relevant page. It does not provide individual fitting advice or guarantee that the finished garment will fit without further adjustment.
If a generated file does not correspond to valid information entered because of a fault in the software, contact support@hugsforyourjugs.com. We will take reasonable steps to correct the problem.
Generated files remain subject to the same copyright and pattern-licence conditions as the original pattern.
You must not share software access or generated files unlawfully, generate files in bulk using automated methods, bypass security or usage restrictions, reverse engineer the software or interfere with its operation.
We may temporarily restrict access for maintenance, security, investigation of misuse or correction of technical faults.
When software access ends:
- Files generated while access was active may continue to be used under the pattern licence.
Information entered into the software will be handled as explained in our Privacy Policy.
16. Sizing and fit
Sizing and fitting guidance is provided to help you select and use the pattern. The finished fit may be affected by measurements, body shape, materials, printing, construction and alterations.
A pattern size or automatically generated alteration does not guarantee that the finished garment will fit every individual without adjustment.
This does not exclude responsibility where a pattern or generated file is faulty, materially inaccurate or inconsistent with its description.
Our patterns and fitting information are not medical advice.
17. Corrections and updates
We may correct errors, clarify instructions or update pattern files after release.
Where a correction materially affects the use of a purchased pattern, we will take reasonable steps to make the corrected file available to affected purchasers. This may be through the customer account, an updated download or an email notification.
Minor revisions, formatting changes and clarifications do not entitle a purchaser to a refund where the original content complied with the contract.
Unless expressly stated otherwise, purchasing one edition of a pattern does not automatically include a substantially redesigned future edition or a separate new product.
18. Memberships
The relevant membership page will describe the membership’s price, billing period, included content and other main features. That information forms part of the contract.
We offer the following Membership Levels:
Full Blog Posts
Tester Perk – 6 Months Free
Both provide access to full editions of certain blog posts, as well as early post release when full versions are free-access. Tester Perk – 6 Months Free is available only to those who have participated in and completed Pattern Tests and expires automatically after six months without automatic paid renewal.
Membership access normally begins after the first successful payment unless stated otherwise.
Membership is personal to the account holder. You must not share your login details, membership-only content or downloads, or use membership benefits to obtain files for another person who does not hold the required licence.
19. Membership payments and renewals
Membership billing:
- Membership is billed monthly and renews automatically each month until cancelled.
The price and billing period will be displayed before you join.
Where membership renews automatically, you authorise us and our payment provider to take recurring payments using the payment method associated with your account.
Price changes:
We will give at least 60 days’ notice before a price increase applies. You may cancel your membership before the new price takes effect.
If a renewal payment is taken at the increased price, you may cancel within 14 days of that payment and receive a refund of the renewal payment. Your membership access will end when the refund is issued.
If a recurring payment fails, we may retry it, request updated payment information or suspend membership access while payment remains overdue.
Failed-payment grace period:
If a recurring payment fails, the payment provider may retry it. Membership access may remain active while payment is retried, but may end immediately if the subscription is ultimately cancelled because payment could not be collected.
20. Membership cancellation and refunds
You may cancel automatic renewal through the cancellation option on your Membership Account page. Cancellation stops future payments, but your membership access will continue until the end of your current paid billing period. Payments already made are not automatically refunded.
Membership refund policy:
- We do not normally refund an unused part of a paid membership period unless required by law, except as part of the 14-day period after a price increase for preexisting members.
Where membership includes immediately supplied digital content, you may be asked to consent to immediate supply and acknowledge that the relevant cancellation right will be lost when supply begins.
This does not affect your statutory rights where membership content is faulty, misdescribed or not supplied correctly.
Access after cancellation or expiry
When membership ends, access to membership-only content, services and software will also end unless stated otherwise.
Products purchased separately from the membership remain available under the terms applying to those purchases.
21. Customer support
Pattern-related and other support is available through support@hugsforyourjugs.com.
Unless expressly included in the product description, the purchase price of a pattern does not include personalised fitting consultations, custom drafting, individual tuition or manual alteration of pattern files beyond the automatic software available to eligible customers.
We will take reasonable steps to assist with genuine technical problems involving supplied files.
22. Customer accounts
Where an account is provided, you must:
- give accurate information;
- keep your login details confidential;
- not allow another person to use your account or downloads; and
- notify us if you believe your account has been accessed without permission.
We may temporarily restrict an account where reasonably necessary to investigate suspected fraud, security issues or serious misuse of our digital content.
We will not remove access arbitrarily. Where practical, we will explain the reason for a restriction and provide an opportunity to resolve it.
23. Website availability
We take reasonable steps to keep the website, customer accounts and downloads available. However, temporary interruptions may occur because of maintenance, security work, technical faults or circumstances outside our reasonable control.
Where an interruption prevents access to purchased content, contact us so that we can provide reasonable assistance or an alternative method of delivery.
24. Our responsibility to you
We are responsible for foreseeable losses caused by our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for losses caused solely by failure to follow clear instructions, unauthorised use or alteration of files, disclosed incompatibility, inaccurate printing or construction, or circumstances outside our reasonable control.
Our products are supplied for personal use unless commercial permission applies. We are not responsible for business losses arising from unauthorised commercial use.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, breach of statutory consumer rights or any other liability that cannot lawfully be excluded.
25. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we use it, who it may be shared with and the rights available to you.
26. Changes to these terms
We may update these terms to reflect changes to our products, website, business practices or legal obligations.
The terms presented to you when you place an order will normally govern that purchase. A later change will not retrospectively remove rights already granted under an existing contract.
The current version will be published on this page with an updated revision date.
27. If part of these terms is invalid
If a court or other competent authority decides that part of these terms is unlawful or unenforceable, the remaining provisions will continue to apply.
28. Governing law and disputes
These terms are governed by the law of England and Wales.
If you are a consumer resident in another part of the United Kingdom, you may also be entitled to rely on the mandatory consumer protections applicable there and bring proceedings in your local courts.
If you are a consumer resident outside the United Kingdom, mandatory consumer protections in your country of residence may also apply.
Please contact us first if you have a complaint. We will make reasonable efforts to resolve it directly with you
29. Contacting us
Questions, complaints and notices concerning an order or these terms should be sent to:
Hugs for Your Jugs
Operated by:
Sarah McKelvey
Email: support@hugsforyourjugs.com
Please include your order number where relevant.